Delivery & Gift Wrapping
All of our products come with free gift-wrapping in high quality, Australian made, eco-friendly, unbleached kraft paper. You can choose to have your entire order wrapped as one, or to have items individually wrapped, simply let us know your preference in the shopping cart.
To ensure our towels arrive in pristine conditions, they are then posted in a compostible, biodegradable Heropack mailbag, made from cornstarch & cassava roots. Please note that Australia Post deliveries are not able to be packaged in Heropack mailbags.
We offer $5.95 flat-rate standard delivery across Australia, and free standard shipping across Australia on orders of $50 and above.
Orders placed within Australia are shipped within 2 business days. Our standard delivery within Australia is delivered by Australia Post, or Sendle Couriers. Both are usually pretty fast, so you can expect your order to arrive within 5-7 working days. Please allow an extra few days for regional areas. Covid-19 is also affecting delivery times, please bear this in mind.
If you would like your shipment to be sent to a PO Box, it must be sent by Australia Post.
We charge a flat rate of $16.95 AUD for all international deliveries. International deliveries are sent by courier, or Australia Post, and typically arrive within 10-12 business days. Regional destinations may take a little longer.
Will I need to sign for delivery?
Yes, we're sorry. We know it's annoying to have to sign for deliveries, but we don't want to lay awake at night worrying that your beautiful towel has been swiped in the post! So we do need you to sign for delivery
If you need to get in touch with us to discuss the delivery of your order, please make any relevant comments in the Notes section of the shopping cart, or email us with your order number at firstname.lastname@example.org.